1. Enter the card
Tell us which card the transaction was made with.
Cards
Request a refund on a credit or debit card transaction. Your request is reviewed by a card specialist and confirmed with 3-D Secure.
Enter the card details exactly as they appear on your card.
Secure connection · fibank.bg
Tell us which card the transaction was made with.
We check the available limit and calculate the refundable amount.
You approve the refund with the code sent by your bank.
Your details travel over an encrypted connection and are handled only by the card refund team.
Approved refunds are credited within 3 business days, depending on your card issuer.
The refund cannot exceed the available limit of the card. The specialist adjusts the amount to the free limit.
Both values let us validate the card and calculate the exact refundable amount without an extra call.